Terms and Conditions

1. Payments

Payment is due upon receipt of the invoice. A late charge of 1.7% or $15.00, whichever is greater, will be applied to all invoices if payment is not received within 30 days of the invoice date. Suburban Landscape Management reserves the right to suspend all services if your account becomes past due. Services will not resume until the account is paid in full and brought current. The property owner agrees to pay all reasonable attorney fees, collection fees, court costs, and other expenses incurred by Suburban Landscape Management to collect past-due amounts.

2. Pre-Payments

Prepayments for the corresponding year of service are due by March 15th to qualify for a 5% discount. Payments made after this date are not eligible for the discount. Prepayments for new clients and/or services must be received before the first service. If services are canceled after prepayment, a 10% cancellation fee on the refunded amount may apply. Refunds will be processed within 30 days via company check.

3. Continuous Service

Services, including Fertilization Programs, Grub Preventative Programs, Pest Programs, Beneficial Turf Care (such as Enriched Gypsum Programs), and Lawn Mowing Services, are continuous from year to year unless canceled by the customer. To make changes or cancel services, notify Suburban Landscape Management via phone, text, email, fax, or mail. If no changes are made, services will continue as scheduled.

4. Cancellation of Service

Lawn Care Services are continuous unless canceled by the customer. Cancellation must occur before a scheduled service to avoid charges. If a service has already been scheduled or performed, charges for that service will still apply. Refunds for prepaid services will be calculated based on the remaining services, less any applicable 5% prepaid discount and a 10% cancellation fee on the refunded amount. Refunds will be processed within 30 days via company check.

5. Insurance & Licensing

Suburban Landscape Management maintains Workers’ Compensation, Automotive, and General Liability insurance. Certificates of Insurance are available upon request. The company holds all required Michigan licenses, including Pesticide License 3A, 3B, 6, 7A, 7F (#500201) and Nursery Stock Dealer License (#NDS017155). Copies of licenses are available upon request.

6. Damages

Suburban Landscape Management will exercise reasonable care to avoid property damage. However, the company is not responsible for damages not directly related to its services, including extraordinary weather conditions, acts of God, or personal injuries due to slip-and-fall accidents. Any damage must be reported within 48 hours of the incident. The property owner waives claims for damages not reported within this timeframe. Suburban is not responsible for damages such as:

· String trimmer damage to tree trunks, mailbox posts, or deck posts

· Vinyl siding or air conditioner units without protective borders

· Improperly installed sprinkler heads or downspouts

· Buried items, including but not limited to invisible dog fences, sprinkler lines, wires, utility lines, and landscape lighting

7. Skipping of Service

Fertilization Programs: Skipping applications is not recommended, as it may disrupt nutrient balance and reduce program effectiveness. Notify our office promptly if you need to skip a service. If a technician arrives without prior notice to skip the service and is sent away, a $15.00 trip charge may apply after repeated occurrences.

Mowing Service: Notify our office at least 24 hours before the scheduled service day to skip a mowing service. If a crew arrives without prior notice to skip, a $15.00 trip charge will apply. Skipping two consecutive weeks is not recommended. Additional charges may apply for excessive grass growth.

8. Return Trips to Complete Service

Fertilization: If a service cannot be completed due to locked gates, pets, or other obstructions, we will return at the next available opportunity. Repeated occurrences may incur a $15.00 trip charge.

Mowing: If areas cannot be accessed due to locked gates or pets, accessible areas will be serviced, and remaining areas will be completed the following week. Additional charges for excessive grass growth may apply.

9. Lawn Core Aeration

Clients acknowledge potential risks of damage to buried items during lawn aeration, including but not limited to invisible dog fences, sprinkler lines, and landscape lighting. Clients must clearly mark underground items before service. Suburban Landscape Management is not responsible for unmarked items. Notification will be provided 48 hours before the scheduled service date.

10. Client Responsibility

Clients must ensure all access points are unlocked, and pets are secured before service. Dog waste, toys, and other items that may hinder service must be removed before our arrival. Additional fees may apply for repeated inconveniences.

11. Suburban Landscape Management’s Commitment

Suburban Landscape Management is committed to providing professional services with care and efficiency. Any issues should be promptly reported for resolution.

Effective Date: 1/1/2025

8.) Risk Benefit Information For Pesticide Applications:

DEFINITION OF A PESTICIDE 

A pesticide is any substance or mixture of substances intended to control pest infestations. The word “pesticide” is an umbrella term for products that control a wide range of pests. Pests commonly found include weeds, insects, diseases, mites and rodents. Pesticides designed to control these types of pests are called herbicides, insecticides, fungicides, miticides, or rodenticides. Another groups of pesticides called plant growth regulators are used to manage the growth of plants in the landscape. State and federal laws require that pesticides must be applied in accordance with label directions. Labels direct users as to how, where and at what rate the material must be applied. Upon request, your applicator will supply you with a label of the material applied.

HOW PESTICIDES WORK

Products intended for use on your property may be applied as a liquid, dust, aerosol, granule, bait or fumigant and are generally active for a few minutes to a few months. Some compounds control pests on contact by damaging the physical structure of the pest. Other compounds become active only after they are absorbed or ingested. They then interfere with physical development or prevent the pest from reproducing. Pesticides may be effective against a large class of organisms or may be specific to particular organisms. This means that applicators can often choose an effective pesticide or pest control strategy that will minimize potential impact to humans, pets or non-target organisms. 

WHY PESTICIDES ARE USED 

Pesticides are a tool people use to protect crops, homes, animals, structures, or ornamental plants from pest damage. Examples are protection of buildings from termites, turf from weeds or insects, utility right-of-way areas from damaging trees, and indoor environments from invasion of insects or rodents. Pesticides may be used to control mosquito or gypsy moth populations, to protect food crops or control weeds in lakes and ponds. 

GENERAL TOXICITY INFORMATION 

Toxicity is the measure of a substance to cause harm. Health risks from pesticides are generally related to the amount of exposure and the toxicity of the compound. Pesticides can enter the body by ingestion, inhalation, or absorption through the skin. One of the most effective ways of reducing exposure is by restricting access to the treated area. There are two broad classes of pesticides established by the United States Environmental Protection Agency – general use products and restricted use products. General use products are usually considered to have a lower toxicity or risk than restricted use pesticides, and have fewer restrictions regarding who may purchase or use the products. The general public may purchase and use general use products. Restricted use products can be purchased and used only by state certified applicators. The majority of materials used in and around homes are general use pesticides. 

COMMON SENSE PRECAUTIONARY MEASURES AND SITE PREPARATION 

• Do not enter the treatment area while an application is in progress. Remain out of the treated area until the time period specified by the applicator has expired. Additional supervision may be needed for small children. 

• If food crops are treated there may be a pre-harvest interval during which you may not harvest the crop. • For indoor applications – put away food, children’s toys and clothing, cover fish tanks, and remove pets. 

• For outdoor applications – put away children’s toys and any clothing drying on a line, remove pets, cover or discard water for pets and in birdbaths, and ensure that applicators know if there are areas, such as children’s play areas, that should not be treated. 

• Persons on prescription medications including Tagomet and Dilantin, should contact their doctor regarding possible drug-pesticide interactions. Persons with medical conditions such as asthma should contact their doctor about possible implications. 

ENVIRONMENTAL FATE OF PESTICIDES 

Exposure to light, heat and other environmental factors cause pesticides to deteriorate. The amount of time that it takes to break down the pesticide depends on temperature, humidity, light, moisture conditions and other factors. As a result, degradation times are highly variable depending on the compound and environmental situation. Generally those pesticides that are the most effective and least persistent should be selected by your applicator. 

IF YOU THINK YOU HAVE AN UNUSUAL REACTION 

If you have a reaction due to exposure, immediately wash the exposed areas with soap and water. Go to the nearest doctor or hospital. Do not drive yourself. Take any information you may have regarding the pesticide used, including a copy of the customer information provided to you by the commercial pesticide applicator. Have your doctor obtain emergency information about the pesticide you may have been exposed to by calling the Poison Control Center at 800-222-1222 or by calling the National Pesticide Telecommunications Hotline at 800- 858-7378, or get information online at www.npic.orst.edu.